So when we left off, I’d just spoken with the owner of Yellow Cab Austin, and given him the sensible advice to not make promises he couldn’t keep. That night I had the opportunity, once again, to call upon Yellow Cab for transport – my flight back to Boston was at 9:40 the following morning. And…

7am was foggy in Austin. I noticed when I poked my head out the door to look for the cab that, of course, wasn’t there. I waited the requisite 20 minutes and then put in my phone call. “We’re very busy,” said the dispatcher. “And we don’t guarantee our arrival time.” “That’s bullshit,” I replied.…