Microcenter gives me angst.

It’s not often you get to witness the total evisceration of another human being while waiting in line for a merchandise exchange. But today, it happened. At Microcenter.

I have a real love-hate relationship with this particular retailer. The array of computer products makes me positively giddy, but, each time I go, the staff sets new standards for complete ineptitude. I once bought a scanner from a man who could barely speak English, and this other time the salesman talked my boyfriend into buying a 15″ case for a 13″ laptop. Waiting in line takes about as long as getting a cavity filled, and yes, you can bet, it’s just as painful. If you need somebody to help you there’s nobody around, but if you’re set on your own they swarm to you like flies, and (I swear!) they will only let women ring register. I’ve never seen a girl on their salesfloor. Walking in there is like playing roulette with close-range paintballs. You’ve gotta brace yourself for the worst.

Given all this, it gave me a sick kind of pleasure today to listen as this bespectacled middle-aged woman gave the manager hell. She was also unhappy with the level of customer service we were being provided, but, unlike me, she wasn’t about to take it lying down. “What is your MANAGEMENT STRATEGY to deal with this?” She howled, referring to the extra-long queue at the drop-off counter. “Why don’t you just HIRE MORE PEOPLE?”

“Ma’am, we’re trying to do your best for people, we have strict tests-”

“Don’t give me EXCUSES!” She shrieked. Her voice quavered, as though she were on the edge of hysteria.

“- we have strict tests to ensure that our associates are qualified. We get over a hundred applications a week, but people can’t pass the tests!”

Tests? TESTS? They TEST these people? Like, the one guy couldn’t even do basic MATH – there is NO WAY a 13″ MacBook Pro is going to fit in a 15″ case – and, while listening to the argument, I watched another salesclerk count $1,200 (in twenties) at least seven times. I mean, fuck, they don’t even answer the PHONE half the time when you call! What kind of tests could they possibly be GIVING, and who are these “unqualified applicants”? AMOEBAS?? I mean, seriously!

Eventually, the manager turned tail and fled, and, eventually, I made it to the counter to exchange my laptop sleeve for a spindle of CD-Rs. “Maybe you should apply for a job at Microcenter,” I suggested to B! on the way out the door. He said he didn’t know. I mean, we hear they have this really hard test.

4 Responses to Microcenter gives me angst.

  1. Anonymus says:

    I actually use to be an employee at MicroCenter. They are correct, these managers have tons of applicants, but because of their ridiculous test, very few get hired. But that’s the reason why you don’t see many Customer Service Rep’s (aka CSR’s, the cashiers) at service and repair. To tell you the truth though on why you don’t see women, very few women actually apply as sales associates, yet plenty apply for the cashier job. Its because they don’t have the common sense to realize they can’t have only 2 associates there during rush hour or even on weekends. They are extremely cheap about labor hours. I am now an employee at Best Buy, and a message to “B!”: don’t work there. They don’t treat their employees with the respect deserved.

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  2. Tash says:

    Thank you for this! I thought that I was just having a bad episode with micro center, but I will honestly never shop here again. I’ve been going there for years. I think that my giddiness from their huge selection of computers and their cool prices blinded me! This is the first time that I had to send my laptop into service. Oh my goodness!!! Never again! I will never purchase from them again. What you pay for mentally is just not worth it!

    Like

  3. B! says:

    I’ve decided to see employment at a venue other than MicroCenter.

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  4. Ken says:

    I’ve been going here for years too, and the last few times I’ve wanted to set fire to this place. They have no customer service to speak of. What kind of tests are they administering to these potential employees anyway that they turn so many of them away? The Bar Exam? I mean, c’mon! In this day and age, Micro Center is behind the curve. The only reason this place is still in business is because they don’t have a direct competitor in the area.

    Like

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